Open orders

Your customer service team can easily see all open orders from the open orders listing (Orders - DocuLedger).  This list represents orders that have not been completed, which means there is still something pending about the order.  It could be that it has not shipped, it is waiting on pricing, or approval, maybe a PO number or something else.  Once an order has been competed either by being shipped or fulfilled in another way, the order can be updated in the header section as ready to post and subsequently posted either individually or in a batch.  The order can be posted by either clicking on the accounting tab and then clicking the post this document link.  Make sure the order is updated to ready to post before attempting to post the document.  Only then can you successfully click on the post this document link.

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